SSL-Zertifikate. Tarifübersicht, anzeigen. Bestellformular, download. Preisliste, anzeigen. Email-Security. Das Produkt. Die Plusnet GmbH, Mathias-Brüggen-Str. 55, Köln, darf mich zukünftig per E-Mail über eigene Angebote aus den Bereichen Telekommunikation, Cloud. Was geht nicht? x. Internet. Telefon. E-mail. Totalausfall. Etwas anderes Senden Zurück. Schließen. Am häufigsten gemeldete Standorte.
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Plusnet Webmail Want to log into your account? VideoBroadband connection problems - Plusnet Help Logging in to Plusnet webmail. Your username is your full email address (including everything after the '@'' sign). If you cannot find some of your folders, then click 'Personal Settings', select the 'Folders' tab, and make sure there’s a tick next to the folders you're looking for. If your 'Sent' folder is empty, then click 'Personal Settings'. To log into your default Plusnet email account (if you’ve got one). What's my Member Centre username and password? Permalink. You chose them when you signed up with us. Your Account Username is between characters and contains only letters and numbers. The first two characters will . I am now receiving phone calls from my utility companies saying that they are receiving 'undelivered email messages' to my plusnet webmail address. Here is the email message they have received: "Message bounced - Temporary error.
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I appreciate your patience in this matter. Having provided further information to our Network Operations Team, they have remotely accessed your email account via the webmail portal, and unfortunately they have not observed any error messages.
This of course maybe due to the intermittent nature of the problem, which makes this all the more difficult to find a resolution.
No issue have been identified when viewing sent items by the above team, and all emails are showing with evidence that mail is being saved.
As the mailbox has over MB of mail, I'm told that the service will continue to be slow and fail to load at times, and unless the system is updated by Plusnet the webmail function will continue to work the way it currently does.
The Networks Team have advised that nothing further can be done to change this. This is how webmail is at present, and they advise that you remove all old mail which will speed up loading and may reduce errors.
The alternative is to use a client via a third party provider should the free mailbox not be suitable in its present form. I'm genuinely sorry that our Networks Team have been unable to provide a better outcome, regrettably there is nothing further we can do with the current webmail functionality.
Thank you for your patience whilst we've investigated your complaint. We believe we've now fully resolved your issue. I'd like to thank you for your patience whilst we've dealt with it.
Should you wish to get back in touch with me in the meantime, please feel free to either respond to this ticket or, call me on Don't think the issue's been resolved?
If we don't hear from you within 28 days we will class this complaint as fully resolved and close this complaint ticket.
Please note you will need an ADR alternate dispute resolution notification from us in order to use this service. This correspondence is not classed as signposting or an ADR notification.
After our phone call, it seems I couldn't access the internet. Somehow your people messing around with my password lost me access for most of today.
I had to spend 30 mins with your technical support to try and gain access. Because my router was old , they could not get it reauthenticated so I would have lost access until a new router was installed which would have taken several days.
Thankfully I already had a new router which I hadn't installed for several months which was part of my new contract with plusnet.
The support person got me access back to the internet in the afternoon for it to fail again this evening. All the buttons on the router were green except the internet one, which was red.
I tried contacting your customer service helpdesk but it was closed. I then tried resetting the router back to factory mode and by luck managed to gain access to the internet.
I wish to understand why I lost service to the internet twice when all I wanted your people to investigate was a webmail problem?
The fact that you could have risked my access to the internet for many days because of a webmail issue is quite astounding. It was only by luck that I had a new router available.
I'm sorry to hear that you had to call back through to our Technical Support Team with loss of broadband.
It appears that your router had lost authentication, as the password had been changed due to our Network Ops email investigations.
The email password is linked to the account you have with us, and is the same password for connecting your router to the local network.
Although the above team had changed the password, this usually will automatically update itself, and regrettably this was not the case.
Please accept our sincere apologies for this loss of service. Again I have lost important sent emails to my solicitor and I am now getting every angry indeed.
Yes, I can do as you've described with webmail. If you can log into Webmail using your full email address as the username, then you should be able to configure Windows mail successfully using the instructions linked from my original reply.
In reply to Bob Pullen's post on August 5, Hi Bob, I can access my webmail either with my username or my full email address. In reply to richierich's post on August 5, Gonna keep trying different things, searching etc..
Thanks for your help anyways, and any more would be appreciated. Mark Bu Microsoft Agent. Hello, In the latest build of the Mail app you can now specify both a user name and an email address when setting up an account using the Advanced Setup.
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The team hope you enjoy the information provided here and that you too would like to contribute. We updated the Product Comparison Tool to include the newly-introduced Plusnet Extra product and to provide more comprehensive product information.Thanks: 6, Snooker Shanghai Masters you mean:. POP3 Mail server operation times out. Can't access anything. As above, but also Der Newsletterversand über Plusnet Mailsysteme ist unter den nachfolgenden Voraussetzungen möglich. Die Plusnet stellt für den Newsletterversand spezielle. SSL-Zertifikate. Tarifübersicht, anzeigen. Bestellformular, download. Preisliste, anzeigen. Email-Security. Das Produkt. FAQ Fragen & Antworten. Hier finden Sie Antworten auf häufig gestellte Fragen zu den Produkten und Services von Plusnet. Q-DSL Allgemein. Die Plusnet GmbH, Mathias-Brüggen-Str. 55, Köln, darf mich zukünftig per E-Mail über eigene Angebote aus den Bereichen Telekommunikation, Cloud.